Card TroubleshootingUpdated a year ago

Given the variability of phones on the market, it's important that we check over the following items to help us troubleshoot:

1. Ensure your phone is unlocked.
2. The NFC is turned on. Click here to see how to do this.
3. For iPhones - Tap the card on the top of the phone, where your camera sits.
4. For Android - Tap the card on the rear middle of the phone.
5. Scan the QR code. 
6. Try the above steps on a friend's phone.
   
   

If the problem persists, please contact us at [email protected].