Why can’t I see my profiles when I log inUpdated a year ago

If you are logging into your Tapt account and can not see your profiles listed, this is something that we can easily fix for you. The issue is likely being caused by one of: 

1) You are logged into the wrong account.

Sometimes a customer may order the cards via an initial email, and then accidentally create a new account during the editing process. This means that your cards will exist in the organisation listed under your initial email, whilst your new account will have no cards linked to it.

Please check that the email you placed the order under, and the one you have set the account up under match. 

2) Cards have not yet been activated

This will only be the case if you have ordered a Tapt lite or mobile. In order for your cards to appear in your dashboard, please ensure that you activate them first. For more information on how to do this, please click here.

3) You have ordered via a sales rep and we're still setting things up

When ordering via a sales rep, we will take care of the onboarding process for you. We usually should have your profiles listed within a few business days of completing your order. If you feel that it has taken longer to set up your profiles, please feel free to email your sales rep directly or [email protected].